1. Waylun Pet Care membership points were launched on August 1, 2020, and these terms and conditions will take effect on the same date.

2. Membership points calculation: Earn 1 point for every HK$5 spent (valid for one year).

3. The total number of points currently held by members and the expiration date of the points held can be viewed in the "Member Points" tab.

4. The member points are calculated by deducting the amount of "promotional discounts" and "cash coupons" for rebate calculation, and "shipping costs" and "surcharges" are not calculated.

5. Points will be sent on the day after you receive your order. The points earned for an order will only be displayed after the order's delivery status is changed to "Picked Up" and the points are sent. For example: If an order is placed on 29/11, the pickup is completed on 1/12 and the delivery status of the order is changed to "Picked Up", the customer will receive points on 2/12.

6. When members redeem gifts using points, points that are close to their expiration date will be deducted first.

7. When a member obtains points, the system will send a "points obtained notification email" to the member's mailbox.

8. Member points are only applicable to waylun.hk.

9. The electronic coupons for point redemption will be issued via WhatsApp. After the redemption is completed and successfully confirmed, a discount code will be sent via WhatsApp and must be used within 30 days from the redemption date. (Electronic coupons redeemed with points must be purchased for a total of $350 or more.)

10. If the order includes exchanged items and the total purchase amount is less than HK$400, a delivery service fee of HK$40 will be charged. Alternatively, you can pick up your order for free at the Tsuen Wan pick-up point.

11. Waylun Pet Care will not redeem/refund redeemed, misused or invalid coupons/items.

12. All products redeemed at Waylun Pet Care are not returnable or refundable.

13. In case of any discrepancy between the English version of these Terms and Conditions and the Chinese version, the Chinese version shall prevail.

After upgrading to VIP, you can renew your membership by spending HK$3,000 within 12 months.
After upgrading to VVIP, you can renew your membership by spending HK$5,500 within 12 months.

1. The system automatically updates membership at 00:00 (GMT+8) every day to check whether members have met the conditions for upgrade, renewal, etc.

2. After logging in, members can go to "My Account" to view the current membership level benefits and account e-cash coupon information.

3. Member upgrade and renewal conditions are based on 12 months. Members will be eligible for upgrade or renewal if the accumulated consumption amount reaches the specified amount within 12 months after consumption.

4. Member upgrades are based on the amount of orders that have a payment status of "paid" and are not in a "cancelled" status.

5. If an order using a cash voucher is cancelled, the cash voucher already redeemed will not be refunded.

6. If you do not register/log in to the membership system, you will not be able to accumulate and upgrade to become a discount member.

7. Member spending accumulation amount cannot be combined across accounts.

8. Member discounts and cash coupons cannot be used together. When both membership discounts and event discounts exist, the system will automatically select the more favorable discount method at checkout.

9. The amount spent on the membership upgrade will not be counted towards the designated amount for renewal.

10. Cash coupons are available for orders over $350.

11. New member limited coupons can only be used in the current month and can only be used for the first purchase. They will not be reissued after the expiration date.

12. Members can get birthday bonus when spending over $500 in the whole year.

13. In case of any discrepancy between the English version of these Terms and Conditions and the Chinese version, the Chinese version shall prevail.

14. Waylun Pet Care reserves the right to reserve, modify, suspend or change the details of the event at any time without prior notice.

15. In case of any disputes, Waylun Pet Care reserves the right of final decision.