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Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Welcome to Waylun Club

Become a Waylun Club member and enjoy

Membership Level Table

Terms and Conditions for Points Use

1. Waylun Pet Care membership points were launched on August 1, 2020, and these terms and conditions will take effect on the same date.


2. Membership points calculation: Earn 1 point for every HK$5 spent (valid for one year).


3. The total number of points currently held by members and the expiration date of the points held can be viewed in the "Member Points" tab.


4. The member points are calculated by deducting the amount of "promotional discounts" and "cash coupons" for rebate calculation, and "shipping costs" and "surcharges" are not calculated.


5. Points will be sent on the day after you receive your order. The points earned for an order will only be displayed after the order's delivery status is changed to "Picked Up" and the points are sent. For example: If an order is placed on 29/11, the pickup is completed on 1/12 and the delivery status of the order is changed to "Picked Up", the customer will receive points on 2/12.


6. When members redeem gifts using points, points that are close to their expiration date will be deducted first.


7. When a member obtains points, the system will send a "points obtained notification email" to the member's mailbox.


8. Member points are only applicable to waylun.hk.


9. The electronic coupons for point redemption will be issued via WhatsApp. After the redemption is completed and successfully confirmed, a discount code will be sent via WhatsApp and must be used within 30 days from the redemption date. (Electronic coupons redeemed with points must be purchased for a total of $350 or more.)


10. If the order includes exchanged items and the total purchase amount is less than HK$400, a delivery service fee of HK$40 will be charged. Alternatively, you can pick up your order for free at the Tsuen Wan pick-up point.


11. Waylun Pet Care will not redeem/refund redeemed, misused or invalid coupons/items.


12. All products redeemed at Waylun Pet Care are not returnable or refundable.


13. In case of any discrepancy between the English version of these Terms and Conditions and the Chinese version, the Chinese version shall prevail.

Renewal Conditions

After upgrading to VIP, you can renew your membership by spending HK$3,000 within 12 months.
After upgrading to VVIP, you can renew your membership by spending HK$5,500 within 12 months.

Precautions


1. The system automatically updates membership at 00:00 (GMT+8) every day to check whether members have met the conditions for upgrade, renewal, etc.

2. After logging in, members can go to "My Account" to view the current membership level benefits and account e-cash coupon information.

3. Member upgrade and renewal conditions are based on 12 months. Members will be eligible for upgrade or renewal if the accumulated consumption amount reaches the specified amount within 12 months after consumption.

4. Member upgrades are based on the amount of orders that have a payment status of "paid" and are not in a "cancelled" status.

5. If an order using a cash voucher is cancelled, the cash voucher already redeemed will not be refunded.

6. If you do not register/log in to the membership system, you will not be able to accumulate and upgrade to become a discount member.

7. Member spending accumulation amount cannot be combined across accounts.

8. Member discounts and cash coupons cannot be used together. When both membership discounts and event discounts exist, the system will automatically select the more favorable discount method at checkout.

9. The amount spent on the membership upgrade will not be counted towards the designated amount for renewal.

10. Cash coupons are available for orders over $350.

11. New member limited coupons can only be used in the current month and can only be used for the first purchase. They will not be reissued after the expiration date.

12. Members can get birthday bonus when spending over $500 in the whole year.

13. In case of any discrepancy between the English version of these Terms and Conditions and the Chinese version, the Chinese version shall prevail.

14. Waylun Pet Care reserves the right to reserve, modify, suspend or change the details of the event at any time without prior notice.

15. In case of any disputes, Waylun Pet Care reserves the right of final decision.

FAQs

How to become a member?

For your first shopping trip, just click "Login Member" > "Register Member" in the upper right corner of the page, select Facebook registration, or fill in your name, email, and password to register as a "Waylun Pet Care" member and enjoy $20 shopping credit immediately!

How do I log in?

If you have registered as a member of "Waylun Pet Care", just click "Login Member" and select Facebook login or Email and password to log in.

I forgot my password, how can I log in?

On the "Login Member" page, click "Forgot Password" at the bottom and enter your email or mobile number. The system will then send you a "Password Setup Notification Email". Click the link to reset your password.

How to use shopping credits? Can it be deducted in one go?

The shopping money will be stored in your "Waylun Pet Care" membership account. After logging in, the system will automatically deduct it when you check out.

*If you need to reduce the amount of credit you want to redeem, you can click "Reduce Credit" in the "Order Information" area on the checkout page, modify the amount of credit you want to redeem (up to 5% of the purchase amount), and click "Apply" to complete the modification.

How do I use points?

Members can redeem points for cash coupons or toys. Points that are close to their expiration date will be deducted first when redeeming.

Coupons will be issued in the form of shopping credits and will be automatically credited to the member’s account once the redemption is completed and confirmed successfully. They must be used within 30 days from the redemption date.

The toy will be shipped with the order. For purchases less than HK$400, a delivery fee of HK$40 will be charged. Alternatively, you can pick up your order for free at the Tsuen Wan pick-up point.

How to use the coupon code?

We will send out promotional codes from time to time. When checking out, you can click "Use Promotional Code" in the "Order Information" area, enter the discount code in the field, and click "Apply". The system will display the discount amount, which means the deduction is successful. (Only one coupon can be used per order)

Is there an expiration date for shopping credits and points?

Different types of shopping credits have different validity periods

How can I check my membership level/shopping credits/points?

Membership Level - After logging in, you can go to [Shop] in [My Account] to view your current membership level and exclusive offers.

Shopping Credits - After logging in, you can go to [Store Shopping Credits] in [My Account] to view your current shopping credits and records.

Points - The total number of points currently held by the member, as well as the expiration date of the points held, can be viewed in the "Member Points" tab.

How do I upgrade my membership level?

Cumulative spending of HK$3,000 or HK$5,500 within 12 months will qualify you for the upgrade. You will enjoy a 2% to 5% exclusive discount on your purchase within 12 months after the upgrade, with no upper limit on the discount amount.

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