1. The system automatically updates membership at 00:00 (GMT+8) every day to check whether members have met the conditions for upgrade, renewal, etc.
2. After logging in, members can go to "My Account" to view the current membership level benefits and account e-cash coupon information.
3. Member upgrade and renewal conditions are based on 12 months. Members will be eligible for upgrade or renewal if the accumulated consumption amount reaches the specified amount within 12 months after consumption.
4. Member upgrades are based on the amount of orders that have a payment status of "paid" and are not in a "cancelled" status.
5. If an order using a cash voucher is cancelled, the cash voucher already redeemed will not be refunded.
6. If you do not register/log in to the membership system, you will not be able to accumulate and upgrade to become a discount member.
7. Member spending accumulation amount cannot be combined across accounts.
8. Member discounts and cash coupons cannot be used together. When both membership discounts and event discounts exist, the system will automatically select the more favorable discount method at checkout.
9. The amount spent on the membership upgrade will not be counted towards the designated amount for renewal.
10. Cash coupons are available for orders over $350.
11. New member limited coupons can only be used in the current month and can only be used for the first purchase. They will not be reissued after the expiration date.
12. Members can get birthday bonus when spending over $500 in the whole year.
13. In case of any discrepancy between the English version of these Terms and Conditions and the Chinese version, the Chinese version shall prevail.
14. Waylun Pet Care reserves the right to reserve, modify, suspend or change the details of the event at any time without prior notice.
15. In case of any disputes, Waylun Pet Care reserves the right of final decision.